imaginary conversation with the city

Me: "Hi, my pipes are frozen."
City water department employee: "Oh you poor thing. You just can't catch a break, can you?"
Me: "No, the universe hates me."
CWDE: "Oh Julia, the universe doesn't hate you. It loves you. And the city of Santa Fe water department loves you too. We are going to walk you through exactly what you need to do and everything is going to be fine."
Me:Thank you! I feel better already."

Actual conversation:
Me: "My pipes are froezn."
Most bored-sounding city employee to ever live: "Give me your number and our technician will call when he has time and we'll determine whose responsibility it is."
Me: "Um, OK, is there anything I can do?"
MBSCETEL: "No."